Late Charges: Lucky Dog Retreat closes at 7:00 p.m. Dogs not picked up by 7:00 p.m. will be charged a $10.00 late fee. After 7:00, if we have not been contacted, we will prepare a kennel for an over night stay. That will incur a $10.00 kennel setup fee. If s/he is not picked up by 7:30pm, s/he will be boarded overnight. Normal boarding fees will be applied. We understand that situations and emergencies arise and we will try hard to work with you. For boarding, if you know you'll be late, and would like to board again for the evening, let us know before 3:00pm to avoid kennel reset fees.
Cancellations: 48 hour cancellation notice is required for all boarding reservations and 24 hour notice for all daycare appointments.
Reservation changes: Dogs can be dropped off and picked up any time between 7:00am and 7:00pm except on Christmas and Thanksgiving days. Early pickups and late drop offs are permitted but are still subject to the original reservation’s charges and fees. This includes daycare. To add to a boarding stay, please contact us before 3:00 pm.
Memberships: Daycare memberships are available for clients that have a standing weekly reservation.
Half daycare days: Between 7:00 am and 12:00 pm or 2:00 pm and 7:00 pm. The number of dogs we can accept each day is limited by our kennel space for lunch time. The dogs are put up from 12:00 noon until 1:00 pm. Half day visits and rates apply for times of the day other than lunch time. No discounts for 1/2 day visits.
Shelter dogs: Shelter dog discounts for daycare are given to dogs adopted from a mixed-breed shelter, Humane Society or Animal Care and Control. Shelter dog and membership discounts can be added together. Discounts are also available for Foster dogs. Contact us for special situations.
Minimum reservation: Overnight stay minimum charge is $35.00
Vaccinations, Flea and Heartworm treatments: All dogs are required to be current on vacciatnions including Rabies, Distemper, Parvo and Bordetella. Leptospirosis is recommended. Dogs must be current on flea preventative and if fleas are found on your dog, they will be bathed with flea shampoo for $30.00 and if found a second time, will not be able to come back to Lucky Dog Retreat.